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Refund & Return Policy

Last Updated: December 24th, 2025

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At FaithFlow Rooted Ministry, we are committed to providing high-quality resources that equip and encourage leaders in faith, family, and service. Please review this policy carefully before making a purchase. By purchasing from our website, you agree to the terms below.

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1. Digital Products

Digital products include, but are not limited to:
ebooks, mini ebooks, printable workbooks, devotionals, toolkits, flipbooks, MP3 audio files (songs or audiobooks), digital planners, and downloadable resources.

  • Delivery is considered complete once download access or email delivery is provided.

  • Due to the nature of digital products, all digital sales are final.

Refunds are not issued once a digital product has been delivered, except in the following limited circumstances:

  • File corruption or technical error that prevents access.

  • Incorrect product delivery due to a verified system error.

  • Accidental duplicate purchase of the same product.

Technical Issues

If you experience a technical issue preventing access, please contact us using the details below.

Subject line:
High Priority: Technical Error

Include in your message:

  • Full name

  • Order number(s)

  • Product(s) purchased

  • Proof of purchase (order confirmation or receipt)

If the issue cannot be resolved, a refund or replacement will be issued at our discretion.

Duplicate Purchases

If you accidentally purchase the same digital product more than once, you may request a refund for the duplicate order.

Subject line:
High Priority: Duplicate Purchase Refund

Include in your message:

  • Full name

  • Order number(s)

  • Product(s) purchased more than once

  • Proof of purchase

Once verified, a refund will be issued for the duplicate purchase only.

2. Physical Products

Physical products include printed journals, planners, and books.

  • Physical items may be returned within 14 days of delivery, provided they are:

    • Unused

    • In original condition

    • Returned in original packaging

To initiate a return:

Subject line:
High Priority: Physical Product Return

Include in your message:

  • Full name

  • Order number

  • Product(s) purchased

  • Proof of purchase

Customers are responsible for return shipping costs. Once the item is received and inspected, an approved refund will be issued to the original payment method.

3. Non-Refundable Items

The following are not eligible for refund or return:

  • Digital products once delivered (except as noted above)

  • Discounted or promotional items

  • Customized or special-order products

Refunds will not be issued for:

  • Change of mind after purchase

  • Accidental purchase of the wrong product (unless purchased twice)

  • Failure to download or use a product due to device incompatibility or lack of technical knowledge

  • Campaign outcomes, election results, or personal results — all resources are educational tools and do not guarantee specific outcomes

4. Processing of Refunds

  • Approved refunds are issued to the original payment method.

  • Refunds may take 5–10 business days to appear, depending on the payment provider.

  • FaithFlow Rooted Ministry is not responsible for delays caused by third-party payment processors.

5. Educational & Campaign Resources Disclaimer

Campaign-related and leadership resources are provided for educational and informational purposes only.
No refunds will be issued based on campaign performance, political outcomes, or individual results.

6. Contact for Returns & Refunds

For all refund or return inquiries, please contact:

📧 support@faithflowrootedministry.org

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FaithFlow Rooted Ministry
Equipping Hearts. Grounded in Faith. Flowing with Purpose.

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